GlobiMail keeps emails in retention for 24 hours. Use the Email Archive to view emails after this time.
When emails are not received and are not appearing on a Podio Item, an Error is typically logged
Error Code 13~Subject Tag not found but Required
Solution: When email address mapping is disabled and emails are forwarded to GlobiMail.
GlobiMail requires a Unique Subject Tag when Turning OFF Address Mapping to be able to determine the item it should be associated with upon return.
This tag is automatically added when you click on any new message or reply link.
Error Code 14~No Valid APP Found
Solution: Ensure the Unique Email is correct in the Connected Apps.
Error Code 16~No Valid ITEM Found
Solution: Verify an item in the App has an Email matching the From Address.
Update the BCC Drop Box settings to Create New Items when no match is found.
If a match is verified in the App, you may need to Reload Podio Items.
Error Code 20~Email message Body was empty
Solution: Ensure there is content in the Email
For forwarded messages, check that your Signature is not added. The first line of the email should be ---Original Message---
Sometimes there can be issues where an address book is compromised and items start receiving spam emails in the activity.
GlobiMail tries to prevent this by checking the Sender with your Team List as well as well as all addresses from the items history.
Clicking on an item from the log opens the Email Details.