Help > Logs and Troubleshooting Tips


Incoming Emails

Emails that cannot be routed to an App Item, will appear in the Email Error Log.

When emails are not received and are not appearing on a Podio Item, an Error will be logged.  

Clicking on an error from the log opens the Email Details.

  • Received at: the GlobiMail address that received the email
  • Subject: the email subject
  • From: the Sender(s) of the original message
  • Source: view the HTML and download the .eml file
  • Date: the date from the original message header
  • To: the Recipient(s) from the original message
  • Original Body: the full email body from the original message
  • Cleansed Body: the email comment that would have been placed in Podio


Troubleshooting Common Errors

Error Code 13~Subject Tag not found but Required
Solution: When email address mapping is disabled and emails are forwarded to GlobiMail.  
GlobiMail requires a Unique Subject Tag when Turning OFF Address Mapping to be able to determine the item it should be associated with upon return.
This tag is automatically added when you click on any new message or reply link.

Error Code 14~No Valid App Found
Solution: Ensure the Unique Email is correct in the Connected Apps.

Error Code 16~No Valid Item Found
Solution: Verify an item in the App has an Email matching the From Address.  
Update the BCC Drop Box settings to Create New Items when no match is found.  

Error Code 20~Email message Body was empty
Solution: Ensure there is content in the Email 


 

<< Back to Help